Player Support

Let us assist you

It is our pleasure to help you. Our Player Support Team is standing by to assist you 24/7 with any questions you may have.

Why can’t I play? Do I need a GeoComply plugin?

CaesarsCasino.com uses GeoComply software to verify that you are in the state of New Jersey. This means you need to download and install GeoComply. You can find a link to the plugin at the top of the browser. A link is also found in the footer of the page.

Having trouble with GeoComply? Check out our tutorials below, brought to you by CaesarsCasino.com Support Team Members Sam and Thomas.

PC:

 

Mac:

What can I do if I am incorrectly identified as being outside New Jersey from a desktop or laptop computer?

If you believe that you are within the New Jersey state borders and you are being restricted from playing for real money on a desktop or laptop computer, there may be an issue with locating you via WiFi.  Check to make sure that you have your computer’s WiFi signal/capability is turned on. If your computer is not equipped with WiFi, click here for a free USB WiFi receiver! This will enable Wifi on your computer.

How do I make a deposit?

In order to deposit, you must first be a registered player.The following payment methods are accepted at CaesarsCasino.com:

  • ACH (Bank Transfer) Online
  • Credit Card Online*
  • Cash at the Caesars Atlantic City casino cage
  • NETELLER

*Some credit card issuers do not accept online gaming transactions.

If your transaction was declined, you may want to try another credit card or an alternative deposit method that we offer. When using ACH (bank transfer), your deposits are available immediately.

If you’re looking for a pre-paid card option, some players have had success with a pre-paid MasterCard (like the one offered by PayPal). These are available at leading drugstores, convenience stores and other well-known retailers.

If you are already a player, please follow the instructions below to deposit to your account:

  1. Log in by entering your registered email address and password.
  2. Click on the Deposit button. (located next to your name on the upper right hand corner of the screen)
  3. Click on Deposit.
  4. You will be presented with Bank Transfer (ACH) and Credit Card options
  5. Click on your preferred payment method and follow the on screen instructions.
  6. You can also deposit cash directly at the Caesars Atlantic City casino cage.

Please note, if you deposit with a credit card, additional costs and/or fees may be assessed by your card issuer pursuant to your cardholder agreement. CaesarsCasino.com utilizes the most advanced security and encryption technologies available, to ensure that your transaction and privacy are completely secure.

How do I make a withdrawal?

As part of our commitment to provide a truly fun gaming experience, CaesarsCasino.com makes every effort to ensure that your withdrawal request is processed as quickly as possible.

To withdraw your winnings from your gaming account, please follow the steps below:

  1. Log in by entering your registered email address and password;
  2. Click on your name in the upper right hand corner of your screen to reveal the account navigation bar.
  3. Click on withdraw
  4. Choose which method you want you wish to use to withdraw (Bank Transfer or USPS Check)
  5. In the box provided, enter the amount that you wish to withdraw from your account and click Next.
  6. Follow the on screen instructions and complete the information required for your method of withdraw
  7. You may also withdraw cash directly from the Caesars Atlantic City casino cage.

Minimum Withdrawal Amount: There is a $20 minimum for both Bank Transfer (ACH) and USPS Check. There is no minimum if you withdraw at the Caesars Atlantic City casino cage. Additional information may be required to validate your bank account details before your withdrawal is processed.

CaesarsCasino.com reserves the right to delay and/or stop the processing of withdrawal requests until final approval has been received for any outstanding deposit transactions. Bonuses may be withdrawn only after all Bonus Policy requirements have been satisfied. There are no fees for any of our withdrawal services.

Can I play from my mobile phone?

Currently you cannot play from your mobile phone. However, we’re working on it so keep checking back with us to see when CaesarsCasino.com goes mobile!

Deposit from the Caesars Atlantic City Cage

You can make a deposit from the Cashiers Cage located in Caesars Atlantic City, referred to as ‘The Cage’. Next to ‘The Cage’ inside Caesars Atlantic City is a phone. From this phone you can make a call to our Customer Support 24/7 and ask to make a deposit of cash from the Cage directly into your online account.  Customer support will ask some questions to verify your identity: your full name, your e-mail address, address and date of birth. They will also ask how much you want to deposit.   

After this you need to go back to the Cage. The Caesars personnel in the cage will see the approval for a pending deposit in their computer system. Once you have paid this pending deposit to the Caesars personnel, they will  credit the funds to your online account.

Withdraw from the Caesars Atlantic City Cage

You can ask for a withdraw from the chips cashier in Caesars Atlantic City, referred to as ‘The Cage’.
The Caesars Atlantic City staff will check your identity and send an immediate withdraw request.

To make this a safe procedure a second person in our Customer Support team will have to approve the withdraw. When that is done you will get cash in the hand from the Cage personnel. 

Why doesn’t registration work?

CaesarsCasino.com is running a secure site compliant with the New Jersey gaming rules and regulations. For your security, there are several security checks in place. Passwords are a minimum of 8 characters and must contain at least one uppercase letter, one number and one symbol. Your date of birth must match your name. You must provide a valid Social Security number or passport number. You also need to give us a working email address. If you continue to have issues please contact our Player Support Team.

I have registered. Why can’t I activate my account?

An activation email was sent to you after registration. You have to verify your email and registration by clicking on the link in the email. The most common issue that is was filtered into a spam folder. Your email will be addressed from CaesarsCasino.com, with the subject line “(Name), activate your account at CaesarsCasino.com.” If you still have not received this, please contact Player Support at NJSupport@CaesarsCasino.com.

How do I get the $10 in real money for signing up?

Log into your CaesarsCasino.com account, click on your name in the upper right corner and then choose “Bonuses” from your account navigation bar. Click on the bonus to claim it.

Do I Have To Be In New Jersey To Play For Real Money?

Yes, currently to play at CaesarsCasino.com you need to physically be in the state of New Jersey. You do not need to be a New Jersey resident however you must be physically located in New Jersey.

How do you know that I’m in New Jersey?

Based on regulations by the New Jersey Division of Gaming Enforcement, all online gaming operators are required to geo-locate all players on CaesarsCasino.com to ensure that they are physically located in the state of New Jersey.

Can I play your casino games for free?

Yes! Although you do not need an account to play, you must verify that you are over 21 years of age. Visit CaesarsCasino.com and, before you log in, you can play all our casino games in Fun Mode.

What is Geo-Location?

Geo-Location is a process where we can locate your current physical location as being in New Jersey. This is a requirement of the New Jersey Division of Gaming Enforcement to allow players to play at CaesarsCasino.com. This will require WiFi capability on your computer and on your mobile phone. You don’t need to be connected to a WiFi network however it must be turned on your devices for us to ensure you’re in New Jersey and able to play at CaesarsCasino.com.

What is the security question from registration used for?

If you have forgotten your password, the security question will verify your request for a new password. You choose the security question and supply the answers during registration. Be careful to choose an answer you not only remember, but can remember letter for letter, as those answers are case sensitive.

What if I use an Internet Service Provider such as AOL and can't be accurately located?

Some Internet Service Providers such as AOL may reroute your internet connection to another location, and causing your IP address to originate from somewhere outside New Jersey.  Please contact your Internet Service Provider to seek assistance on correcting the location associated with your IP address.  You may also want to try accessing the internet from another location/connection source.

What happens if I leave New Jersey in the middle of a game session?

If you leave New Jersey during your session, you will no longer be eligible to continue playing and your session will be terminated.  We will once again need to confirm you're physically located in New Jersey in order for your session to resume.

If I'm located within New Jersey, but near the New Jersey state borders, will I be accurately located within the state of New Jersey?

In most cases, yes, however if you are less than a half a mile from the border, you may be blocked from play and will need to move further away from the border and try again.  Your IP address may also be incorrectly placing you in a neighboring state.

If I have remote desktop software, such as LogMeIn or GoToMyPC, actively running on my laptop or desktop, can I still be accurately geo-located?

If you have remote desktop software running on your device, you will not be able to access real money gaming.  You will need to quit these programs and ensure they are no longer running on your device.

How can I turn off or remove remote desktop software, which may prevent accurate location verification?

The behavior of these programs vary however you will need to ensure not only are they disconnected and closed, but no longer running in the background in order to play.  To check if these programs are still running and force these programs to quit on a PC, press Ctrl+Alt+Delete to access your computer's Task Manager.  To do this on a Mac, use the Activity Monitor in the Utilities folder of your Applications.  If this does not resolve the issue, you may need to remove them from your computer completely.  To do this on a PC, go to the Control Panel > Programs > Uninstall > and select/remove the program from the list.  To do this on a Mac, locate the program in your Applications folder and drag to the trash.

If I have proxy or VPN software, such as Witopia, OpenVPN, or HMA, actively running on my laptop or desktop, can I still be accurately geo-located?

If you have a proxy or VPN running on your device, you will not be able to access real money gaming.  You will need to quit these programs and ensure they are no longer running on your device.

If I'm using a public WiFi hotspot to access the internet, can I still be accurately geo-located?

Yes you can.  However, please be aware that from time to time, when using an internet connection provided by some larger businesses, their internet connection source may be associated with a location outside of New Jersey.  To resolve this issue, you may need to try accessing the internet from another location/connection source.

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Phone 
Call Toll-free 1-800-986-9248
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