Information for TropicanaCasino.com Customers

On June 13, the Bally’s (formerly known as Gamesys) TropicanaCasino.com app was decommissioned, and your account is in the process of being transferred to the Light & Wonder (formerly known as Scientific Games) CaesarsCasino.com app.  If you already had an account on CaesarsCasino.com, your Tropicana Atlantic City Online balance will be added to your existing Caesars account.  If you didn’t a new account was created for you with your balance from your TropicanaCasino.com account migrated over.

What if I was on a Cool Off period on TropicanaCasino.com?  What if I had self-excluded myself from the TropicanaCasino.com app?
If your account was on a cool off period or you had self excluded from the TropicanaCasino.com app, account on TropicanaCasino.com was closed, and your information will not be migrated to CaesarsCasino.com.  This includes customers whose cool off period had ended, but they had not reactivated their account.  You will be receiving any remaining funds from your TropicanaCasino.com account in the coming weeks.

Will my TropicanaCasino.com account be inaccessible while this transfer takes place?
Yes, your TropicanaCasino.com account will be unavailable starting the evening of Monday, June 13^th.  On the afternoon of June 16^th, your balance and account access will be available on CaesarsCasino.com.  We will let you know by posting an FAQ if this takes longer.

What if I don’t have an account on TropicanaCasino.com?  What is happening to my account?
If you don’t have a TropicanaCasino.com account, nothing with change with your existing CaesarsCasino.com account.  Once the CaesarsCasino.com platform is live again (expected the afternoon of Thursday, June 16), your account will be available with nothing having changed.

What if I never had an account on TropicanaCasino.com?  Why is there the outage for me? In order to transfer accounts from the TropicanaCasino.com platform, we need to have the entire CaesaesCasino.com platform unavailable to ensure the transfer of customer information happens without any problems or duplications.

What’s included in the CaesarsCasino.com app that wasn’t on the TropicanaCasino.com app?

The new app has even more slots, Live Dealer table games, promotions, and Caesars Rewards. 

Some new games on the app include;

Gaming Realms – Slingo games

Everi – Cash Machine & Atomic Meltdown

AGS – Capital Gains & Rakin' Bacon

SPIN – Incredible Technology games and their well-known Progressives

High 5 – Green Machine Racking Up Riches

In addition, the new app has Live Dealer Table games, with 7 blackjack tables as well as roulette, baccarat, Three Card Poker, and Casino Hold’em.   

Do you have games with Jackpots?
We do!  We have Divine Fortune, Mercy of the Gods, and Makin’ Money to name a few! 

Will I need to re-verify my identity or location after June 16^th?
If you don’t already have a CaesarsCasino.com account, when you first login after June 16^th on to Caesars you will need to review and accept the Terms & Conditions and reset your password.  If you already have a CaesarsCasino.com account, those login details will be the same

Will my bank details be safe?
Yes. Your data is stored securely on an encrypted server.

Do I have to set my deposit limits and other player controls again when I log into my new CaesarsCasino.com account?
If you do not already have an existing CaesarsCasino.com account, all your existing deposit and other controls on the Bally’s TropicanaCasino.com platform will be transferred to your new account on CaesarsCasino.com.  The limits for weekly and monthly periods will transfer over at the net amount remaining for the period.  Any daily limit on the account will transfer over as is.

Example:  If you had a monthly deposit limit of $1,000 on The TropicanaCasino.com platform, and in the last 30 days you have already deposited $700 towards that limit, then the limit created for  you in your CaesarsCasino.com account would be $300.  You can login and adjust your limits to your desired amounts by going to “My Account” à “Responsible Gaming” while logged into the platform.

If you already have an account on CaesarsCasino.com, then those limits will stay in place and will not affected the limits from the Bally’s TropicanaCasino.com app

What if I already have a Caesars account?
 If you already have a CaesarsCasino.com account, your TropicanaCasino.com account balance will be added to your CaesarsCasino.com account.

What will happen to my money?
Your account balance and history will transfer to the Caesars Casino NJ app and will be available on June 15^th.

How does Caesars Rewards work on the new app?

On the new app, you will need to login put in your CR number in the Loyalty Details section.  This will link your account on the app to Caesars Rewards

Once you have linked your Caesars Rewards account, all of your play online will count towards your tier status, and you can earn online reward credits too!  These can be played online or transferred to your main Caesars Rewards account!

Also, all of your play online on the new app will count towards hotel discounts nationwide at Caesars Rewards properties at Caesars.com.  Play enough, and you’ll qualify for free rooms in places like Atlantic City, New Orleans, and Las Vegas.

Are my favorite games on the new app?

The new app has over 500 games including your favorites like Live Dealer tables, Cleopatra, Fortune Coin, 88 Fortunes, Jin Ji Bao Xi, Bonanza, Divine Fortune, Dragon Power, Rakin Bacon, and many more!

How do I log in to my new account?

Here are the steps to follow on your First Log-In on CaesarsCasino.com after the Maty 24^th transition:

• Click on the Log-In button on the top right corner
• On the Log-In pop-up click on “Forgot Password”
• Insert the email address that you used for registration
• You’ll receive a reset password link in your mailbox
• Click on the link to set a new password and try to Log-In again
• Once logged in make sure to accept the new Terms & Conditions pop-up
  
  

I have a host on the Bally’s (Gamesys) Tropicana App.  Will I have a host on the new Light & Wonder (Scientific Games) Caesars Casino App?

Hosts will be assigned to players based on their play on the Gamesys app.  In most cases, you will still have a host.  Some players who previously haven’t been assigned a host will be given one as well. 

What is Live Dealer?

Live Dealer games have real live dealers that deal actual physical cards and spin actual roulette wheels on video for you in real time. You’re able to see and hear the dealer on video, and chat with the dealer and other players at the table with text. The dealer cannot see or hear you, but they can see your text and chat with you. Cards are shuffled at the table in front of players for card games like Blackjack, Baccarat, Three Card Poker, and Casino Hold’em. In contrast to typical digital online games, Live Dealer uses actual card decks and Roulette wheels to determine the outcome of the game.

What kind of bonuses are on the new app?

The new app generally has deposit bonuses on multiple days of the week.  Some recent bonus offers included

15% bonus match up to $2,000 deposit
Deposit $40, get $20 in bonus
50% bonus match up to $64
$5 No Deposit Bonus for all players
25% bonus match up to $300

Can I transact at the Cage on the new app?

Yes, you can transact for CaesarsCasino.com at Caesars Atlantic City Cage. The process is as follows;

Deposit

1. You will utilize a dedicated phone for online gaming transactions, located next to the Casino Cage at Caesars Atlantic City, to initiate a cash at cage Deposit. You will need to select the SG brand to initiate the deposit.
2. Customer support will verify your identify by asking some security questions (DOB, Name, etc.)
3. Customer support will direct you to proceed to the main cage with a Valid Government issued ID to finalize the transaction. You will receive an email as confirmation of your request.
4. The cashier will collect the amount of cash indicated on the email and contact customer support to finalize the transaction.

Withdrawal

1. You will utilize a dedicated phone for online gaming transactions, located next to the Casino Cage at Caesars Atlantic City, to initiate a cash at cage withdraw. You will need to select the SG brand to initiate the deposit.
2. Customer support will verify your identity by asking some security questions (DOB, Name, etc.)
3. Customer support will direct you to proceed to the main cage with a valid ID Government issued ID to finalize the transaction.
4. The cashier will verify your information using a valid government issued photo ID.
5. The cashier will contact customer support to confirm the transaction amount and will finalize the transaction.